MoneyGram Appoints Will Karczewski as EVP and General Manager, Global Retail, to Accelerate Omnichannel Growth

Walmart is equipping sellers with AI-powered tools that simplify operations, save time and increase sales. Execute and track messages across channels with full visibility into delivery outcomes and usage. Experience the future of customer engagement with our dynamic solution—melding a robust CDP, seamless omnichannel orchestration, and cutting-edge AI-driven analytics in real-time.

We chose Resulticks as our connected customer experience platform because it offers—real-time orchestration, intelligent segmentation, and the ability to unify customer data across 12 diverse brands. Resulticks offers real-time audience engagement solutions enabling brands to deliver connected experiences through digital transformation, with a focus omnichannel on driving top-line growth. Create custom email campaigns, measure performance, and turn insights into results with Mailchimp’s email marketing tools.

Brands should select a small set of trends to operationalize now and start with the journeys that drive retention and margin. Trigger-based journeys can be launched without heavy handoffs, and prioritization logic can reduce channel overload. With Positionless Marketing principles, teams can move faster with less dependency. In 2026, retail teams should focus on execution paths that can be launched, measured, and improved. A strong omnichannel strategy feels like one conversation, not five campaigns. Integration and focus become the primary drivers of growth, ensuring that every piece of technology works in harmony to serve the shopper.

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• “Omnichannel” has shifted from multi-channel presence to identity-driven continuity—delivering a connected experience powered by unified customer data.
• Integrating social commerce into your omnichannel strategy means treating these platforms as full sales channels with customer data flowing back to your core systems.
• During Bed Bath & Beyond’s earnings call with investors, Lemonis explained where he sees the company’s recent acquisitions fitting into its omnichannel ambitions.
• And just like Fielmann, brands are looking at how these features can enhance in-store experiences too.

The good news is that omnichannel customer service and experiences are win-win investments. More than half of consumers now use three to five channels during a single purchase journey, while 70% of customers prefer brands that have multiple channels covered. When applied to the customer experience, an omnichannel strategy brings things together, supporting flexible journeys that jump between multiple channels. The terms ‘omnichannel’ and ‘multichannel’ are sometimes used interchangeably, but they’re slightly different things. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

Hitachi maximizes picking efficiency and quality assurance with SOLOCHAIN WMS

Brands achieving the highest omnichannel ROI are those treating AI as the connective layer between channels, not as a feature bolted onto individual touchpoints. Where legacy systems rely on rule-based automation, Loomi AI learns, adapts, and acts autonomously across every touchpoint. When your marketing automation, product discovery, and customer data share the same intelligence layer, integration becomes a solved problem rather than an ongoing project.

Task One: Developing an integrated marketing plan

His experience scaling global payments businesses and partner networks will be particularly valuable as MoneyGram continues to expand its omnichannel network, modernize its global retail business and introduce new products and services across its nearly 500,000 locations. At Fiserv, he helped scale the Clover platform globally, overseeing operations, partner growth and market expansion initiatives across the business. "We're building a modern, open network that unites retail access, online convenience and stablecoin functionality – a truly integrated ecosystem where customers choose how they send, receive and interact with money," said Soohoo. In this role, Karczewski will lead the company's global retail and digital partner businesses, helping unlock growth opportunities across its global retail network while advancing the integration of retail and digital customer experiences. These statements are subject to risks and uncertainties that could cause actual results to differ materially from those expressed or implied.

A cosmetics brand like Yves Rocher uses omnichannel commerce by connecting its website, physical stores, and marketing channels through a unified platform. The shift from disconnected channels to a unified omnichannel strategy is worth the investment. This approach lets you swap individual components (search, personalization, content management) without rebuilding the entire stack. A unified data platform like Bloomreach Data Engine ensures social interactions inform every other touchpoint. Bloomreach’s platform approach (unifying customer data, AI decisioning, and channel orchestration in a single intelligence layer) is designed to close exactly this gap.